Mitarbeiter*in Customer Service (m/w/d)

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iVentureGroup GmbH is an established and internationally active tech company that has retained its start-up spirit. Among other things, we specialize in the development and marketing of community platforms in the online dating sector. We are constantly growing, so we are looking for talented people who love their job and want to develop personally and professionally in a future-proof industry.

Do you love interacting with our customers and are you happy to help with questions and issues? Then you've come to the right place! If you are looking for a modern working environment and a relaxed atmosphere, apply to us as Customer Service employee (m/f/d).

 
 

This is what you do in our team

  • Handling client inquiries (service, usability, administration) via ticket system/mail
  • Supporting our users with all questions regarding invoices, transactions, overdue payments, returned debits 
  • Review and analysis of internal systems and identification of malfunctions
  • Support of internal quality assurance
  • Contact for clients and acting as an interface to your colleagues
  • Monitoring of all technical processes

This is what you are good at

  • You have fun helping to solve problems.
  • You have an affinity for technology and IT
  • Good MS Office skills, especially Excel 
  • First experiences in working with ticket systems e.g. Jira, OTRS
  • Ability to work independently and analytically
  • Fluent German and good English skills, both written and spoken
  • Committed, solution-oriented and responsible way of working

This is what we have for you

Our 200 employees work from our offices in Hamburg, Berlin, Kiel, Vienna and Lautern or, due to the pandemic, from home offices worldwide.

Here are a few more things you can look forward to with us. If you like it, then get in touch with us! 
A secure workplace
  • Agile structures, flat hierarchies and individual training opportunities
  • A positive work-life balance
  • Flexible working hours
  • No "dress code
  • Subsidised ProfiTicket
  • Long-term employment relationship
  • Regular (online) team meetings

 

Are you interested?

Then we would like to get to know you and are looking forward to receive your detailed application documents including availability and your salary expectations. Just click on "Apply now", and you can directly upload your application documents.
Your contact persons are Mona an Nathalie.

iVentureGroup GmbH
Human Resources
Wendenstra├če 21b
20097 Hamburg

If you have any questions, feel free to send us an e-mail to jobs@iventuregroup.com.